A01=John Seddon
Author_John Seddon
Category=KJMB
Category=KJMN
Category=KJMQ
customer-centric processes
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_nobargain
eq_non-fiction
lean management principles
organizational change theory
process improvement strategies
service sector management innovation
service system design
Taylorism critique
Product details
- ISBN 9781563273278
- Weight: 482g
- Dimensions: 152 x 229mm
- Publication Date: 12 Aug 2005
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
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"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."
An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers
