A01=P. Abbott
A01=S. Lewry
advanced hotel operations scenarios
Arrivals List
Author_P. Abbott
Author_S. Lewry
Average Room Rate
Category=KNS
Category=WTHH
Central Reservations Office
Density Chart
division
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_travel
Face To Face
Front Office
Front Office Manager
Front Office Staff
Front Office Work
global distribution systems
Guest Bills
guest services
Guest's Stay
hospitality management
hotel
manager
Night Audit
Occupancy Percentages
rack
Rack Rate
rate
Reservation Clerks
Reservation Form
Reservations Staff
revenue
room
Room Number
Room Rack
Room Rate
rooms
Rooms Division Manager
security procedures
small
Social Exclusiveness
social interaction skills
staff
Switchboard
Tourist Information Centre
VIP
yield management strategies
Product details
- ISBN 9780750642309
- Weight: 400g
- Dimensions: 189 x 246mm
- Publication Date: 29 Mar 1999
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment
Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
