Fundamentals of Total Quality Management

Regular price €192.20
Quantity:
Ships in 10-20 days
Delivery/Collection within 10-20 working days
Shipping & Delivery
A01=Ghopal K. Kanji
A01=Jens J. Dahlgaard
A01=Kai Kristensen
advanced quality management strategies
Affinity Analysis
Annual Quality Audit
Author_Ghopal K. Kanji
Author_Jens J. Dahlgaard
Author_Kai Kristensen
award
benchmarking techniques
business process improvement
Category=KJ
Category=KJMQ
charts
control
Control Chart
costs
customer
Customer Satisfaction
Employee Satisfaction Index
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
ESI
european
European Quality Award
External Failure Cost
Failure Costs
Follow
Holds
improvement
Internal Failure Costs
operations management
organisational excellence
Pareto Diagram
PDCA Cycle
process
process optimisation
QC Circle
quality assurance methods
Quality Checkpoints
Quality Circles
Quality Control Point
Quality Cost
Quality Cost Elements
Quality Costs
Quality Improvement Process
satisfaction
teams
Total Quality Costs
TQM
TQM Vision

Product details

  • ISBN 9781138146662
  • Weight: 453g
  • Dimensions: 156 x 234mm
  • Publication Date: 11 May 2016
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Hardback
Secure checkout Fast Shipping Easy returns

The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM.

This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy.

Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensen

More from this author