Gamification for Engaging a Diverse Workforce

In today’s rapidly evolving work landscape, the integration of diverse perspectives, backgrounds, and identities is crucial for organizational success and societal progress. As businesses strive to create inclusive environments, they face multifaceted challenges in engaging and empowering their diverse workforce. From gender biases in artificial intelligence to the complexities of managing geographically dispersed and linguistically and culturally diverse teams, organizations encounter myriad obstacles in fostering collaboration, innovation, and well-being among their employees.

Drawing upon a rich tapestry of research and real-world cases, this volume offers insights, methodologies, and practical solutions for leveraging gamification to enhance engagement, teamwork, and performance across diverse workforce demographics. The book explores the various dimensions of diversity, ranging from gender and sexual orientation to career stage, linguistic diversity, religious affiliation, and geographic dispersion. From the exploration of biases embedded in AI programming to the promotion of cultural understanding through gamification initiatives, the book provides a comprehensive framework for navigating the complexities of today’s diverse workplace. Through thematic analysis, systematic literature reviews, and primary case studies, the chapters elucidate the significance of gamification in promoting inclusion, fostering collaboration, and driving organizational success.

Manish Gupta, PhD, MBA, is an Associate Professor and Deputy Head (undergraduate programs) at the School of Management at Mahindra University, Hyderabad, India. He has taught at the undergraduate, postgraduate, and doctoral levels. His teaching areas include human resource analytics, human resource management, organizational behavior, and competency mapping. Apart from teaching, he also has industry experience. He is an article editor for Sage Open and an editorial team member of the Journal of Global Information Management, Cogent Business and Management, International Journal of Knowledge Management, Journal of Electronic Commerce in Organizations, and International Journal of Cyber Behavior, and Psychology and Learning. He has been a guest editor for several journals published by Emerald, Wiley, Sage, Elsevier, etc. He received the Top Peer Reviewer 2019 Sward by Publons, USA (Web of Science) and also an AIMS International Outstanding Young Management Researcher Award in 2019. He has also won the best issue of 2018 award by the journal Advances in Developing Human Resources. His work has received media coverage in national and international magazines, newspapers, blogs, and news channels. He has research papers, textbooks, reference books, book chapters, and teaching cases to his credit. He has convened an international conference and has conducted multiple management development programs. His PhD thesis was on the area of work engagement.