Government Electronic and Mobile Services Maturity Index (GEMS 2024)
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A01=United Nations Economic and Social Commission for Western Asia
Author_United Nations Economic and Social Commission for Western Asia
Category=GTP
Category=JPP
Category=KCM
Category=UB
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Product details
- ISBN 9789211597097
- Weight: 326g
- Dimensions: 215 x 274mm
- Publication Date: 23 Jan 2026
- Publisher: United Nations
- Publication City/Country: US
- Product Form: Paperback
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The Government Electronic and Mobile Services (GEMS) Maturity Index aims to measure the maturity of government services delivered through web portals and mobile applications in Arab countries. It is a tool that enables decision makers and policymakers to monitor the progress of digital transformation programmes, with the aim to highlight certain dimensions not reflected in many international indicators, particularly service development, usage, user satisfaction and government efforts for public outreach. To this end, 100 government services have been identified for countries to deliver electronically to individuals and businesses. These services have been selected based on a life-cycle principle, ensuring they address the needs of individuals throughout various stages of their lives, and the needs of businesses from establishment to closure. The services are updated annually to reflect these evolving needs. This report presents the results of the GEMS maturity index for 2024 at both the regional and national levels. It also proposes recommendations that can be adopted to strengthen the digital transformation of government services nationally and ensure their availability through digital channels.
