Handbook of Hospitality Operations and IT
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advanced hospitality operations research
blueprints
Category=KJMV5
Category=KNS
Chain Restaurant
Chain Restaurant Industry
crisis management strategies
Effective Service Recovery
encounters
environmental sustainability practices
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eq_business-finance-law
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eq_isMigrated=2
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firm
Flight Catering
Green Hotelier
HACCP Implementation
Hospitality Businesses
Hospitality Firms
Hospitality Industry
Hospitality Innovation
Hospitality Operations
hotel
industry
information systems integration
labour productivity analysis
LSG
LSG Sky Chef
management
manager
multi-unit
Multi-unit Manager
Multiple Service Encounters
Mystery Shopper
Mystery Shopper Programme
NPD Model
NSD Process
operations management research
Organizational Service Orientation
Perceived Waiting Time
POS System
revenue
Self-service Technologies
service quality assessment
Servicescape Elements
star
Vice Versa
Product details
- ISBN 9780750687539
- Weight: 1065g
- Dimensions: 165 x 234mm
- Publication Date: 09 Jun 2008
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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Handbook of Hospitality Operations and IT provides an authoritative resource for
critical reviews of research into both operations and IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices and concepts can be applied to the hospitality industry.
The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
