Handbook of Public Quality Management
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A01=Peter M. Leitner
A01=Ronald J. Stupak
Annual Performance Plan
Author_Peter M. Leitner
Author_Ronald J. Stupak
Business Processes
Category=JPQ
Category=KJMQ
Category=KJMV
Category=KNV
Department Of Energy
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Follow
Holistic Approach
Internal Revenue Service
leadership development models
organizational behavior theory
performance benchmarking
Performance Measurement
Postwar
Public Administration
public sector productivity
quality management in government agencies
stakeholder satisfaction analysis
strategic planning methods
Total Quality Organizations
TQM
TQM Activity
TQM Application
TQM Effort
TQM Implementation
TQM Initiative
TQM Organization
TQM Philosophy
TQM Principle
TQM Process
TQM Program
TQM Success
TQM Technique
Vice Versa
Wo
Product details
- ISBN 9780824704155
- Weight: 1810g
- Dimensions: 178 x 254mm
- Publication Date: 22 Mar 2001
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
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Exploring a variety of methods for improving the economic performance of organizations, this multidisciplinary text covers macro- and micro-perspectives while considering strategic planning, systematic process analysis, leadership studies, group dynamics, and human motivation theories. It highlights "quality of relationships" as a guiding principle within the framework of public administration and stresses customer, client, and stakeholder satisfaction. With over 1000 literature references, tables, drawings, and equations, and appendices of laws and regulations, the book responds to the mandate for high performance and increased productivity.
Ronald J. Stupak, Peter M. Leitner
