A01=Dana Chisnell
A01=Jeffrey Rubin
advantage products
allimportant
Author_Dana Chisnell
Author_Jeffrey Rubin
best practices
Category=UY
current
customer
documentation
easy
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eq_computing
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eq_nobargain
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examples
expect
factors
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marketplace
product
site
software
usability
userfriendly
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Product details
- ISBN 9780470185483
- Weight: 522g
- Dimensions: 188 x 234mm
- Publication Date: 09 May 2008
- Publisher: John Wiley & Sons Inc
- Publication City/Country: US
- Product Form: Paperback
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Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.
Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.
Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.
Companion Web site Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates
