Helping the Difficult Library Patron
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A01=Linda S Katz
Abusive Clients
academic
American Library Association
Appalachian State University Library
Auraria Library
Author_Linda S Katz
Beginner's Mind
Beginner’s Mind
Category=GT
center
clients
Computer Anxiety
conflict resolution strategies
CSU
customer service training
Difficult Patient's Behavior
Difficult Patrons
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
Examine Cell Phone
front line staff skills
general
General Information Center
haworth
Improve Reference Services
information
libraries
Library Anxiety
Library Staff
library user behavior
managing disruptive library users
mental health in libraries
Mid-sized Academic Libraries
MLIS Degree
National Library
NCSU Library
Patron Complaints
person
press
problem
Problem Patrons
Public Services Staff Member
Reference Desk Staff
technology impact libraries
Texas Tech University Libraries
Virtual Reference Desk
Young Man
Product details
- ISBN 9780789017307
- Weight: 740g
- Dimensions: 152 x 212mm
- Publication Date: 15 Jul 2002
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
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This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines:
- the nature of the problem from historical and demographic perspectives
- ways of dealing with the problem in academic and public libraries
- competency-based training techniques that will empower your frontline staff
- the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them
- solutions from our colleagues
- what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint!
- effective ways to utilize community resources such as campus and local police
- and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
