Higher Administration & IT

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A01=Lee Hepburn
A01=Steven Argo
Author_Lee Hepburn
Author_Steven Argo
Category=YPJV
Category=YPMT6
DATABASES
E-DIARY
EFFECTIVE TEAMS
EMAIL
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eq_isMigrated=2
eq_nobargain
FEATURES OF CUTOMER CARE
MEETINGS
PRACTICAL
PRESENTATIONS
ROLE OF ADMINISTRATIVE ASSISTANT
SPREADSHEETS
THEORY
TIME AND TASK MANAGEMENT
WORD PROCESSING
WORKING ENVIRONMENT
WORKPLACE LEGISLATION

Product details

  • ISBN 9781398332287
  • Weight: 560g
  • Dimensions: 212 x 274mm
  • Publication Date: 25 Feb 2022
  • Publisher: Hachette Learning
  • Publication City/Country: GB
  • Product Form: Paperback
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Trust our authors - whose students have achieved 100% A-C grades in Higher Admin since 2018 - to build your confidence and boost your grade.

Easy to understand and enjoyable to read, this textbook takes you through all the theoretical content and practical skills, with over 60 accompanying digital tasks provided free online.

> Learn and remember every topic. Simple explanations ensure that you have strong knowledge of administrative theory. Real-life case studies with differentiated exam-style questions help to check understanding before you move on.

> Gain skills for the future. Digital literacy, organisational and management skills are developed throughout the course. The authors also focus on problem-solving skills, to set you up for success in the workplace.

> Put skills into practice. Follow clear, step-by-step guides to using spreadsheets, databases, word processing, presentations, emails and e-diary. Apply your skills to over 60 digital tasks, which are available free online.

> Prepare for assessment. 'What you should know' checklists and study activities at the end of each chapter are useful revision tools. A practice exam paper and answers are included in the book, and a practice assignment is provided online, with a full marking scheme.

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