A01=Frans Melissen
A01=Jean-Pierre van der Rest
A01=Rob Blomme
A01=Stan Josephi
Associate Hospitality
Author_Frans Melissen
Author_Jean-Pierre van der Rest
Author_Rob Blomme
Author_Stan Josephi
Burj Al Arab
Category=KC
Category=KJS
Category=KNS
Category=S
Commercial Hospitality Industry
Cruise Industry
customer journey mapping
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_sports-fitness
experiential learning in hospitality
experiential marketing
External Failure Costs
Food Trucks
Full Range Leadership Model
Guest Journey
Guest Satisfaction
hospitality competencies
Hospitality Experiences
Hospitality Industry
Hospitality Leaders
hospitality management
Hospitality Organisations
Hospitality Principles
Hospitality Product
ING Direct
Internal Failure Costs
Ivory Coast
leadership theories
Morphological Chart
Mouse Market
organisational behaviour
quality management
Revenue Manager
Ryan Air
Self-service Technologies
service design
Service Quality Model
tourism management
Transactional Environment
value creation strategies
Product details
- ISBN 9781138139619
- Weight: 690g
- Dimensions: 174 x 246mm
- Publication Date: 01 Feb 2016
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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Hospitality Experience offers students an exciting introduction to key aspects of hospitality management.
The authors provide a refreshing focus on how hospitality experiences can be created and managed successfully. With a comprehensive overview of the hospitality industry, the textbook familiarizes students with the basics of hospitality management and offers analysis as well as cases and practical examples.
Designed primarily for entry-level students at all levels, the book will also be of interest to professionals working in the business.
Frans Melissen, Professor of Sustainable Business Models, Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands
Jean-Pierre van der Rest, Associate Professor of Business Administration at Leiden University, The Netherlands
Stan Josephi, Senior Lecturer at the Academy of Hotel & Facility Management, NHTV Breda University of Applied Sciences, The Netherlands
Rob Blomme, Professor of Organizational Behaviour and Managing Strategic Change, Nyenrode Business University, The Netherlands
