A01=Conrad Lashley
active
Active Learning Point
Adult Ego State
Author_Conrad Lashley
Category=KNS
Child Ego State
Competitive Business Strategy
Critical Parent Ego State
customer
Customer Occasions
Early Birds
Ego State
employee development training
empowering local managers in hospitality
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Fixed Costs
Gross Profit
Hospitality Retail
Hospitality Retail Management
Hospitality Retail Operation
Hospitality Retail Organizations
Hospitality Retail Unit
John Marsh
labour cost control
learning
manager
operation
organizations
Parent Ego State
point
Quick Serve Restaurants
Semi-variable Cost
service operations management
service quality improvement
Service Quality Management
staff
Staff Retention Rate
Staff Turnover
Staff Turnover Costs
team motivation strategies
TGI Friday
turnover
UK Operation
unit
unit business planning
Product details
- ISBN 9781138432765
- Weight: 453g
- Dimensions: 189 x 246mm
- Publication Date: 28 Jul 2017
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
Secure
checkout
Fast Shipping
Easy returns
'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that particular organisation. However, this standardisation allows little room for creativity for individual managers to respond to the particular needs of their local market. There is a growing realisation that there is greater profitability if the chain can offer both standardised services across all its retail operations while at the same time allowing local managers the freedom to interpret the needs of its local market as they see fit.'Hospitality Retail Management' shows managers and students how competitive advantage can be gained by adopting management techniques which are both 'tight and loose', and demonstrates how you can manage businesses with well-defined objectives while also allowing local managers to interpret their local market as they see fit.Conrad Lashley has done extensive consultancy with companies such as McDonalds and uses case studies from these companies to reiterate key issues throughout the text.
