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Philippa Thomas | Debra Paul | James Cadle

Human Touch

★★★★★
★★★★★
€38.99
A01=Debra Paul
A01=James Cadle
A01=Philippa Thomas
Author_Debra Paul
Author_James Cadle
Author_Philippa Thomas
Category=KJM
Category=KJP
Category=VSC
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_self-help

Product details

  • ISBN 9781906124915
  • Dimensions: 170 x 244mm
  • Publication Date: 13 Dec 2012
  • Publisher: BCS Learning & Development Limited
  • Publication City/Country: GB
  • Product Form: Paperback
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Description
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.
About Debra Paul | James Cadle | Philippa Thomas
Philippa Thomas is Director of The Celyn Group and has specialised in learning and development for twenty years. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.