Implementing the IT Balanced Scorecard
Regular price
€167.40
14 days return policy
Shipping & Delivery
A01=Jessica Keyes
Author_Jessica Keyes
Average Cycle Time
Balanced Scorecard
Balanced Scorecard Perspectives
Business Process
Business Process Objectives
Category=KJ
Category=UY
CIO
CMM
CMM Level
Combustion Engineering
continuous improvement
CRM Function
CTO
customer
Cycle Time
der
Engineering Process Improvements
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
ERP Implementation
ERP Installation
gth
IAM
Internal Business Processes
IT governance
measurement
metrics development
Objective Measure Target
performance
performance benchmarking
Performance Measurement Tools
perspectives
Pr Ep
Priority Graph
process optimization
project
Purchase Cards
Records Management Requirements
ROI
satisfaction
stakeholder analysis
Standish Group
strategic IT alignment case studies
van
zee
Product details
- ISBN 9780849326219
- Weight: 1140g
- Dimensions: 156 x 234mm
- Publication Date: 28 Feb 2005
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
Secure
checkout
Fast Shipping
Easy returns
The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical managers can achieve these goals by considering multiple perspectives, long- and short-term objectives, and how the IT scorecard is linked to other scorecards throughout their organizations. Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork for implementing the scorecard approach, and successfully integrating it with corporate strategy.
This volume thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives. It provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. The book also discusses how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning, and innovation and financial.
