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Improvement Guide

Gerald J. Langley | Ronald D. Moen | Kevin M. Nolan | Thomas W. Nolan | Clifford L. Norman | Lloyd P. Provost
€70.99
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A01=Clifford L. Norman
A01=Gerald J. Langley
A01=Kevin M. Nolan
A01=Lloyd P. Provost
A01=Ronald D. Moen
A01=Thomas W. Nolan
Author_Clifford L. Norman
Author_Gerald J. Langley
Author_Kevin M. Nolan
Author_Lloyd P. Provost
Author_Ronald D. Moen
Author_Thomas W. Nolan
Category=KJ
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
guide to organizational performance
healthcare
Improving organizational performance
improving organizations
process improvement
public administration
working with organizations

Product details

  • ISBN 9780470192412
  • Weight: 862g
  • Dimensions: 188 x 239mm
  • Publication Date: 29 Apr 2009
  • Publisher: John Wiley & Sons Inc
  • Publication City/Country: US
  • Product Form: Hardback
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Description
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
About Clifford L. Norman | Gerald J. Langley | Kevin M. Nolan | Lloyd P. Provost | Ronald D. Moen | Thomas W. Nolan

THE AUTHORS

GERALD J. LANGLEY is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), consulting firm that specializes in the improvement of quality and productivity.

RONALD D. MOEN is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.

KEVIN M. NOLAN is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.

DR. THOMAS W. NOLAN is a statistician, author, and consultant, and co-founder of API.

CLIFFORD L. NORMAN is a consultant with API whose work has emphasized the psychology of change.

LLOYD P. PROVOST is a statistician who advises to organizations as an API associate.

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