Improving the Quality of East and West European Public Services
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€192.20
A01=Elke L?ffler
A01=Elke Lffler
accreditation frameworks
Age Group_Uncategorized
Age Group_Uncategorized
Anamarija Leben
Arie Halachmi
Author_Elke L?ffler
Author_Elke Lffler
automatic-update
CAPs
Category1=Non-Fiction
Category=KJVN
Cee Country
Central Government
citizen participation
comparative policy analysis
COP=United States
Current EU Member States
De Walle Steven Van
Delivery_Pre-order
e-government strategies
EFQM Excellence Model
EFQM Model
Elke LFfler
eq_bestseller
eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
EQUIS Accreditation
EU Candidate Country
European Public Administration
Finnish Local
Finnish Local Authorities
Geert Bouckaert
GyRgy Jenei
Higher Education Quality Assessment
Irish Public Service
ISO Certification
Iveta Reinholde
Katarina Staronova
Katharine Mark
Kristiina TNnisson
L?L? Gul?I
Language_English
Local Government Act
local government service improvement
Local Pioneers
Marcin Sakowicz
Mateja Kunstelj
Meath County Council
Mirko Vintar
Nick Thijs
PA=Temporarily unavailable
Peter C. Humphreys
Price_€100 and above
PS=Active
Public Administration Programmes
public administration reform
Public Administrations
Public Service Quality
Quality Accreditation Systems
Quality Conference
Quality Management Implementation
quality management systems
Ritu Nayyar-Stone
Salme Sundquist
Salvador Parrado D
softlaunch
Steve Martin
Tony Bovaird
Viola Rea-Soiver
West European Public Services
Witold Mikulowski
Wouter Van Dooren
Product details
- ISBN 9780815389651
- Weight: 670g
- Dimensions: 152 x 235mm
- Publication Date: 29 Nov 2017
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
- Language: English
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This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.
Elke Löffler, Mirko Vintar
