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Innovating Professional Services

Alastair Ross
€45.99
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Author_Alastair Ross
Business Case
Business Process
Business Process Re-engineering
Category=KJC
Category=KJD
Category=KJH
Ceo Statement
chargeable
earner
Effective Innovation Process
Effective Innovation System
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Exeter Business School
fee
Fee Earners
firm
Firm's Innovation Capabilities
Firm’s Innovation Capabilities
German Law Firms
IBM's Business
IBM’s Business
Idea Management System
ideas
innovation strategies in professional services
law
lean management
Major UK
management
organisational change
process mapping
Process Re-engineering
Professional Service Businesses
Professional Service Firms
Professional Services Sector
RPC.
sectors
service experience mapping
system
UK Driver
UK Firm
UK Insurance Company
UK Law Firm
UK Legal
Unstructured Time
value profiling
waste reduction
work

Product details

  • ISBN 9781032837147
  • Weight: 540g
  • Dimensions: 174 x 246mm
  • Publication Date: 24 Jun 2024
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Paperback
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Description

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm�€�s performance through innovation.

Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author's extensive experience in working with leading law, business service and consulting firms to create measurable improvements.

With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.
About Alastair Ross
Alastair Ross is a highly experienced change leader having consulted globally to service and industrial businesses for nearly twenty-five years. He founded Codexx Associates Ltd in 2002, with the goal of �€�energising change�€� for businesses. He provides consulting services in innovation and re-engineering, following a career in IBM in manufacturing, management and consulting. Since 2005 Alastair has worked extensively with a number of major professional service firms in innovation and re-engineering. Alastair has written and spoken widely on business improvement and his book Dynamic Factory Automation was published by McGraw-Hill in 1992. He is a Chartered Engineer, has a Bachelor of Science degree from Southampton University and a Master of Science degree from Imperial College, London. His recent publications include: Lean for Lawyers, Business Process Re-engineering in Law Firms, Innovating Professional Services, The Innovation Journey, Innovation in a Law Firm and Increasing Client Loyalty. Alastair is a visiting lecturer on service innovation for the MSc in Strategy & Innovation at the University of Southampton.

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