Intelligent Automation

Since prehistoric times, humans have invented ways to simplify daily activities to improve productivity. The most recent milestone in this journey is robotic process automation (RPA), helping to build software robots that can be leveraged to automate mundane and repetitive tasks that can be labor-intensive and prone to errors. In recent years, RPA has been integrated with emerging artificial intelligence (AI) and machine learning (ML) technologies to create what is referred to as intelligent automation (IA), emulating human actions and decision-making abilities. This book addresses the critical questions about the rise, usage, and future of IA practices.

This book is structured by general personas considered as its primary target audience, ranging from:

• Early-stage practitioners seeking to learn effective management of IA programs
• Established IA practitioners seeking to drive maturity and scale
• Business leaders seeking to understand how to drive business value using IA
• Practitioners or academicians seeking to collaborate

This book is strongly recommended for practitioners seeking to plan, implement, and scale IA practices in their organization and for researchers and students who intend to study strategy, implementation, and management of IA practice to accelerate the digital transformation agenda.

Marie Myers is the Chief Financial Officer at HP. She is a visionary finance leader with a proven track record in driving innovation and global business development and spearheading transformational changes to deliver critical business results for HP. Marie is passionate about intelligent automation and disruptive technologies that revolutionize the way we operate and impact the future of work.

Carol Brace brings 20-plus years of corporate experience to academia. She is certified in Lean Six Sigma, Project Management, Supply Chain, and International Logistics. She possesses strong analytical and problem-solving skills and the ability to quickly determine how a process or system works, recognize improvements, and envision any new procedures required.

Lila Carden has held positions in academia and industry. These positions have allowed her to use theoretical and practical applications of project management and technology techniques to promote collaborations that support outcomes that contribute to the success of students, academia, and industry.