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Introduction to Industrial Service Design

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agile transformation industry
Applying Service Design
Business Case
Business Model Canvas
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Co-creation Workshops
Co-design Session
Company Culture
cross-disciplinary collaboration
customer experience
Customer Journey Map
Design Thinking
Diff Erent Teams
Employee Experience
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experience prototyping
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human centred innovation
human-centred design
industrial desig
Industrial Service
Industrial Service Design
Minimum Viable Product
organisational change management
outside-in
scaling
Service Design
Service Design Approach
Service Design Methodology
Service Design Methods
Service Design Practices
Service Design Process
Service Design Projects
Service Design Thinking
Service Design Tools
service ecosystem analysis
service innovation industrial context
User Centred Design
Ux Design
value proposition
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Product details

  • ISBN 9781472485779
  • Weight: 460g
  • Dimensions: 156 x 234mm
  • Publication Date: 11 Oct 2016
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Hardback
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Description

Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction.

With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible.

Case studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations.

This book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.
About

Satu Miettinen is a Professor at the University of Lapland, Finland. She has been a Visiting Professor at the Centre for Design Research, Stanford University, USA, School for Design and Innovation, Tongji University, China, and the Centre for Aesthetics in Practice, Trento University, Italy. Satu has been working in service design research for several years and has authored a number of books, including Designing Services with Innovative Methods.