A01=Aidan Lawes
A01=Ernest Brewster
A01=John Sansbury
A01=Richard Griffiths
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Author_Aidan Lawes
Author_Ernest Brewster
Author_John Sansbury
Author_Richard Griffiths
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Category1=Non-Fiction
Category=KNTX
Category=UB
Category=UKR
Category=UTF
COP=United Kingdom
Delivery_Delivery within 10-20 working days
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=2
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Language_English
PA=Available
Price_€20 to €50
PS=Active
softlaunch
Product details
- ISBN 9781780173184
- Dimensions: 170 x 244mm
- Publication Date: 21 Mar 2016
- Publisher: BCS Learning & Development Limited
- Publication City/Country: GB
- Product Form: Paperback
- Language: English
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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.
Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
