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John Sansbury | Ernest Brewster | Aidan Lawes | Richard Griffiths

IT Service Management

★★★★★
★★★★★
€43.99
A01=Aidan Lawes
A01=Ernest Brewster
A01=John Sansbury
A01=Richard Griffiths
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Age Group_Uncategorized
Author_Aidan Lawes
Author_Ernest Brewster
Author_John Sansbury
Author_Richard Griffiths
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Category1=Non-Fiction
Category=KNTX
Category=UB
Category=UKR
Category=UTF
COP=United Kingdom
Delivery_Delivery within 10-20 working days
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Language_English
PA=Available
Price_€20 to €50
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Product details

  • ISBN 9781780173184
  • Dimensions: 170 x 244mm
  • Publication Date: 21 Mar 2016
  • Publisher: BCS Learning & Development Limited
  • Publication City/Country: GB
  • Product Form: Paperback
  • Language: English
Delivery/Collection within 10-20 working days

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Description
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
About Aidan Lawes | Ernest Brewster | John Sansbury | Richard Griffiths
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.