ITSM Value Streams
Regular price
€38.99
A01=Akshay Anand
A01=David Billouz
A01=Mark Smalley
A01=Rajiv Dua
Author_Akshay Anand
Author_David Billouz
Author_Mark Smalley
Author_Rajiv Dua
business
Category=UF
Category=UP
Category=UTE
communications
computing
eq_bestseller
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
information technology
IT service management
leadership
networking
productivity software business applications
system administration
Product details
- ISBN 9781780176079
- Dimensions: 170 x 244mm
- Publication Date: 22 Jun 2023
- Publisher: BCS Learning & Development Limited
- Publication City/Country: GB
- Product Form: Paperback
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ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilise IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers.
The book provides practical insights on how to identify and eliminate anti-patterns, while introducing ways of working that reduce waste and frustration. By focusing on the bigger picture and providing fast feedback, teams are able to improve their work and contribute to the overall success of the organization.
This is an essential resource for people in IT service management, IT managers, IT service managers, consultants and offers the chance to learn how to apply value stream thinking to achieve their IT service management objectives and also to get familiar with value management concepts.
David Billouz is an ITIL Master with 20+ years of experience in ITSM. Akshay Anand is an ITSM architect, author, and keynote speaker with over 25 years' experience. Mark Smalley is an independent writer, speaker and bridge-builder with 45 years of IT management experience. Rajiv Dua is an experienced ITSM consultant with over 20+ years of experience.
