A01=Charles C. Harwood
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Author_Charles C. Harwood
business process improvement
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Carl’s Office
Category=KJM
CFT
change facilitation
Chart Pad
Clear Run
College Professor
Continuous Improvement
Continuous Improvement Effort
Continuous Improvement Goals
employee engagement strategies
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executive coaching
Face To Face
Fairmont Hotel
Follow
Key Results Indicator
Key Word
Kickoff Meeting
leadership-driven continuous improvement model
management technique
management training programs
Nonfinancial Rewards
Olympic Anthem
organizational transformation
quality manager
Regular Staff Meeting
sales manager
Shrugged
Superb
Top Level Team
Top Priority Goals
TQM Effort
Wo
Work Flow Processes
Product details
- ISBN 9781574441680
- Weight: 249g
- Dimensions: 152 x 229mm
- Publication Date: 15 Apr 1998
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Paperback
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Kick Down the Door of Complacency
provides a new solution to an old problem: how to persuade and teach managers to enact Continuous Improvement.
The book is a story of a CEO who persuades his direct reports that having Continuous Improvement is vital, and then leads and teaches them exactly how to do a basic method for the next 24 months.
Harwood's method is built on some new assumptions: a change process is necessary; the top person must personally lead; everyone is required to participate (two hours per week); speed is critical; and obtaining measurable meaningful improvement, early and forever, is essential.
This approach is applicable to any organization, and parts of large organizations of up to 2,000 people, be they in manufacturing or service, for-profit or not-for-profit.
With two supplemental books - one for trainers, the other for participants - all can easily be trained (two sessions totaling 15 hours) in how to use 22 basic problem-solving techniques. By actually using them to solve problems presented in two cases, they learn the techniques.
Charles C Harwood Consultant Portola Valley, Californa, USA.
