Labour Markets and Identity on the Post-Industrial Assembly Line
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A01=Anthony Lloyd
Author_Anthony Lloyd
call
Call Avoidance
Call Centre
Call Centre Floor
Call Centre Literature
Call Centre Management
Call Centre Operations
Call Centre Work
Call Direct
Call Queue
Call Structure
Category1=Non-Fiction
Category=JBF
Category=JHBL
Category=KCF
Category=KJWX
Category=NL-JF
Contemporary Society
COP=United Kingdom
eq_bestseller
eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Format=BB
High Street Vouchers
HMM=234
IMPN=Ashgate Publishing Limited
Industry Wide Problem
ISBN13=9781409454137
Language_English
Low Paid Service Sector
Medium UK
Minimum Income Standard
Modern Call Centres
Night Time Economy
Outsourced Call Centre
PA=Available
PD=20130520
Post-Industrial Assembly Line
Post-industrial Labour Markets
Price=€100 to €200
PS=Active
PUB=Taylor & Francis Ltd
Relaxed Informality
Subject=Society & Culture : General
Traditional Working Class Jobs
WG=349
WMM=156
Working Class Habitus
Young Men
Product details
- ISBN 9781409454137
- Weight: 349g
- Dimensions: 156 x 234mm
- Publication Date: 20 May 2013
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
- Language: English
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As a product of its time, the call centre utilises new developments in telecommunications and information technology to offer cost-efficient delivery systems for customer care. Efficiency, productivity and flexibility are all embodiments of neoliberal market capitalism and are all personified in the call centre operation, as well as the structure of the labour market in general. Thus the individual and the workplace are embedded in a variety of global processes. In order to frame the context in which call centre operations exist today and their employees (mainly young men and women) negotiate the increasingly risky and individualised task of developing an identity or sense of belonging in the world, Labour Markets and Identity on the Post-Industrial Assembly Line sets out the economic, social and political changes over the last three decades that have restructured the labour market, altered the balance between labour, management and the state, and unleashed global market capitalism upon previously sheltered areas of the economy and social life in both Britain and elsewhere. This ground-breaking book offers one of the first real qualitative sociological investigations of a relatively new form of employment, to see what life is like on the 'post-industrial assembly line', whilst also taking a close look at the nature of class, identity and subjectivity in relation to young people coming of age in a world dramatically altered over the last three decades.
Anthony Lloyd is Senior Lecturer in Sociology at Teeside University, UK.
