Law Enforcement Interpersonal Communication and Conflict Management
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€50.99
A01=Brian D. Fitch
A01=Brian Douglas Fitch
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Author_Brian D. Fitch
Author_Brian Douglas Fitch
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Category1=Non-Fiction
Category=JKSW1
COP=United States
Criminal Justice
Delivery_Delivery within 10-20 working days
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Language_English
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Police and Law Enforcement
Police Interpersonal Communication
Price_€20 to €50
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softlaunch
Product details
- ISBN 9781506303376
- Weight: 240g
- Dimensions: 152 x 228mm
- Publication Date: 05 Nov 2015
- Publisher: SAGE Publications Inc
- Publication City/Country: US
- Product Form: Paperback
- Language: English
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Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:
- Identify and master emotions
- Master the story
- Promote positive behavior
- Achieve Rapport
- Control your response
- Take perspective
When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.
Brian D. Fitch, PhD, is an adjunct professor of criminal justice at California State University, Fullerton. Dr. Fitch served for 34 years with the Los Angeles County Sheriff’s Department before retiring as a lieutenant. He has worked assignments in field operations, narcotics, forgery and fraud, advanced officer training, professional development, custody, and correctional services. Dr. Fitch has trained more than 10,000 law enforcement officers throughout the United States, as well as internationally in Canada, Oman, Qatar, Saudi Arabia, and the United Arab Emirates, in leadership, decision making, and communication skills. He has held positions at California State University–Long Beach, Southwestern University School of Law, Cerritos College, Riverside College, and East Los Angeles College. Dr. Fitch teaches in the leadership development programs sponsored by the Los Angeles Police Department, and Los Angeles Fire Department. Dr. Fitch has published two prior books with Sage, Law Enforcement Ethics: Classic and Contemporary Issues (2013) and Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model. Dr. Fitch lives in Orange County, California, with his wife, Monica.
