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Lean System Management for Leaders

Richard Mallory
€44.99
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continuous improvement
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enterprise process maturity evaluation
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Force Field Analysis
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groups
Human Resources Division
Information Technology Systems Design
Language_English
Lean Process Improvement
Lean Quality Manager
Lean System Management
map
maturity assessment models
Native System Environment
Networked Steps
operational
organizational change management
Organizational System Map
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Positive Health Indicators
practice
Practice Operational Plan
Practiced Professional Competency
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primary
Primary Activity Group
Primary Management Strategy
principal
Principal Activity Groups
process
Process Management Standard
process optimization
PS=Active
quality scorecard methods
RACI Matrix
Richard E. Mallory
Risk Management Scenarios
softlaunch
Specific Work Outputs
Structured System Management
System Management Standard
system mapping tools
System Operation Plan
System Operational Plan
Work Group Team

Product details

  • ISBN 9781138481848
  • Weight: 346g
  • Dimensions: 156 x 234mm
  • Publication Date: 23 Apr 2018
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Hardback
  • Language: English
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Description

The concepts of quality management have been progressively interpreted and stylized by various practitioners over time, particularly through specific successful applications of its use. Its current predominant application has been narrowed even more through the focused practice of Lean Six Sigma. Through that narrowing, it has largely failed and given up on the application of quality practice to entire organizational systems—even though they are essential to designing and sustaining quality practice over time.

This book corrects that problem and introduces a broad new framework for system management, including practical tools and guidance for its use. It provides the long-promised "profound knowledge of systems" and shows how structured systems can unify and align quality practices throughout an entire organization. In addition, it introduces a framework for objectively measuring the maturity of systems and processes to provide an organizational quality scorecard, essential for sustainability.

Throughout this book, you will learn:

  • Descriptions and definitions of processes, systems, and projects and how they come together to provide an overall organization-wide framework for management and change.

  • Tools and practices for identifying and controlling systems through system mapping.

  • How to use a system management standard to objectively score process maturity, potentially leading to improvements in efficiency, effectiveness, and delivered value of all managed work enterprises.

  • How system management fits together with process management and project management to create an agile framework for overall organizational quality.
About Richard E. Mallory | Richard Mallory
Richard Mallory, MM, PMP is a principal consultant and Senior Project Manager in government practice for CPS HR Consulting of Sacramento, CA. He is the immediate past Chairman of the American Society for Quality Government Division (2013-2015), and currently chairs its Center for Auditable Quality Standards in Government. Mallory has unique knowledge of government operations obtained as a consultant to hundreds of jurisdictions and agencies around the United States, and as a former Director of the California Department of Housing and Community Development (1997-1998) and the California-Nevada State Director for the U.S. Department of Agriculture (1986-1993). Mallory is a seven-time Examiner for the Baldrige Quality Award, six times for the California State Award and once at the National level. Mallory is author of Quality Standards for Highly Effective Government, and Management Strategy: Creating Excellent Organizations. He holds a Master’s Degree in Management and is a Certified Project Management Professional.

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