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Managerial Competence within the Tourism and Hospitality Service Industries

John Saee
€112.99
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A01=John Saee
ABI Inform
Acculturation Motivation
Associate Researcher
Attributional Confidence
australian
Australian Hospitality
Author_John Saee
Beverages Director
Cab Abstract
Category=JBCC1
Category=KJC
Category=KJK
Category=KJM
Category=KNP
Category=NH
communication
cross-cultural management
cultural adaptation in hospitality
effective
eq_bestseller
eq_business-finance-law
eq_history
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Front Office Manager
human resource strategies
Indepth Interviews
industry
Inter-cultural Communication
Inter-cultural Encounters
intercultural
intercultural communication
Intercultural Communication Competence
Intercultural Encounters
managers
Multicultural Employees
Multicultural Staff
Multinational Hotel
National Human Resource Director
organisational behaviour
Phenomenological Information
psychological
Psychological Adaptation Processes
reduction
service industry leadership
TAFE College
theory
Tourism Managers
Tourism Service Industries
uncertainty
Uncertainty Avoidance
Uncertainty Reduction Theory
workplace diversity

Product details

  • ISBN 9780415385961
  • Weight: 690g
  • Dimensions: 156 x 234mm
  • Publication Date: 31 Aug 2006
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Hardback
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Description

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.

Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.
About John Saee
Swinburne University of Technology, Victoria, Australia

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