Managing Conflict in the Workplace 4th Edition
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A01=Margaret McConnon
A01=Shannon McConnon
A01=Shay Mcconnon
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Author_Margaret McConnon
Author_Shannon McConnon
Author_Shay Mcconnon
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Category1=Non-Fiction
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Category=KJW
conflict management
COP=United Kingdom
crucial conversations tools for talking when stakes are high kerry patterson
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managing difficult people david cotton
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perfect phrases for dealing with difficult people susan benjamin
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vital conversations alec grimsley
Product details
- ISBN 9781845284138
- Weight: 180g
- Dimensions: 152 x 234mm
- Publication Date: 28 May 2010
- Publisher: Little, Brown Book Group
- Publication City/Country: GB
- Product Form: Paperback
- Language: English
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This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win.
Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.
Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on winning relationships in the workplace. They work with many of the leading companies in Europe and the USA.
