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Managing, Controlling, and Improving Quality

Douglas C. Montgomery | Cheryl L. Jennings | Michele E. Pfund
€235.54
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A01=Cheryl L. Jennings
A01=Douglas C. Montgomery
A01=Michele E. Pfund
analytical tools for quality
Author_Cheryl L. Jennings
Author_Douglas C. Montgomery
Author_Michele E. Pfund
Business quality management text
Category=KJMQ
controlling organizational quality
cycle time and throughput
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
improving operational service quality
improving quality in business
industrial quality control
managing quality in business
preventing business errors
quality and business success
quality and competitiveness
quality and productivity
quality management approach
quality management structure
statistical tools for quality solutions
understanding quality problems

Product details

  • ISBN 9780471697916
  • Weight: 1134g
  • Dimensions: 208 x 257mm
  • Publication Date: 29 Apr 2010
  • Publisher: John Wiley & Sons Inc
  • Publication City/Country: US
  • Product Form: Hardback
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Description
Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory. Defects and errors don't occur just in factories, they occur in transactional and service business such as banks, insurance companies, and hospitals. Even your local and state governments have a keen interest in improving service quality in operations such as issuing drivers licenses and motor vehicle registration. The U.S. Navy has had an intensive quality improvement program for many years.

This book presents an organized approach to quality management, control, and improvement. Quality problems usually are the outcome of uncontrolled or excessive variability in product or service characteristics that are critical to the customer and statistical tools and other analytical methods play an important role in solving these problems. However, these techniques need to be implemented within a management structure that will ensure success. We focus on both the management structure and the statistical and analytical tools. Our approach to organizing and presenting this material is based on many years of teaching, research, and professional practice across a wide range of business and industrial settings.
About Cheryl L. Jennings | Douglas C. Montgomery | Michele E. Pfund

DOUGLAS C. MONTGOMERY, PhD, is Regents Professor of Industrial Engineering and Statistics at Arizona State University. Dr. Montgomery is a Fellow of the American Statistical Association, the American Society for Quality, the Royal Statistical Society, and the Institute of Industrial Engineers and has more than thirty years of academic and consulting experience. He has devoted his research to engineering statistics, specifically the design and analysis of experiments, statistical methods for process monitoring and optimization, and the analysis of time-oriented data. Dr. Montgomery is the coauthor of Generalized Linear Models: With Applications in Engineering and the Sciences, Second Edition and Introduction to Time Series Analysis and Forecasting, both published by Wiley.

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