Managing Conversations With Hostile Adults
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A01=Dennis R. Pollack
A01=Georgia J. Kosmoski
Author_Dennis R. Pollack
Author_Georgia J. Kosmoski
Category=JN
Communication & Conflict Resolution in Education
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eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Leadership
Special Education/Special Needs
Special EducationSpecial Needs
Teacher Resources
Product details
- ISBN 9780803968103
- Weight: 340g
- Dimensions: 152 x 228mm
- Publication Date: 28 Nov 2000
- Publisher: SAGE Publications Inc
- Publication City/Country: US
- Product Form: Hardback
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Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol. In each chapter, after presenting the reader with a real-life confrontation, both the psychological and educational viewpoints are considered, the educator′s effectiveness in handling the situation is analyzed, and strategies and suggestions for application to additional circumstances are discussed.
Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent.
Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.
