Managing Customer Service
Regular price
€49.99
A01=Institute of Leadership & Management
Andrew Brown
Author_Institute of Leadership & Management
care
CASCADE Formula
Category=KJMV2
convenience
Convenience Factors
Customer Care
Customer Care Culture
Customer Care Management
Customer Care Programme
Customer Contact Staff
customer interaction skills
customer service training workbook
Dissatisfaction
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
External Customers
Face To Face
factor
factors
first line management
FOLLOWING
Hold
human
Internal Customers
Lives
Managing Customer Service
Morning
Non-commercial Organizations
nvq
NVQ Portfolio
organisational behaviour
Organization's External Customers
Payment
performance assessment methods
Poor
portfolio
programme
Quick Quiz
satisfaction
service quality improvement
total
Total Customer Satisfaction
vocational training resource
Wo
Product details
- ISBN 9780080464190
- Weight: 430g
- Dimensions: 210 x 297mm
- Publication Date: 27 Apr 2007
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
Published for the Institute of Leadership & Management
