Managing Difficult, Frustrating, and Hostile Conversations
Regular price
€34.99
14 days return policy
Shipping & Delivery
A01=Dennis R. Pollack
A01=Georgia J. Kosmoski
Anger
Author_Dennis R. Pollack
Author_Georgia J. Kosmoski
Backstabber
Bullying
Category=JNK
Communication & Conflict Resolution in Education
Communication/Conflict Resolution
CommunicationConflict Resolution
Complainer
Crisis Management
eq_bestseller
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Ethics
False Accusations
Leadership
Media
Mediator
NCLB
Political Savvy
Principals/Headteachers
PrincipalsHeadteachers
School & District Administration
SchoolDistrict Administration
Special Education
Product details
- ISBN 9781412913409
- Weight: 280g
- Dimensions: 152 x 228mm
- Publication Date: 12 May 2005
- Publisher: SAGE Publications Inc
- Publication City/Country: US
- Product Form: Paperback
Secure
checkout
Fast Shipping
Easy returns
Be prepared to manage stressful situations before they happen with proven, constructive strategies!
The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations.
Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to:
The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations.
Each chapter highlights situations identified by school administrators as most stressful. Tips for managing these situations are followed by suggestions and questions for the reader that highlight how to:
- Understand the motives and actions behind hostile adults
- Become proactive rather than reactive
- Maintain control over volatile conversations
- Communicate effectively with all types of upset individuals
Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.
Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent.
Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.
