Managing Emotions in the Workplace
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€235.60
A01=Charmine E. J. Hartel
A01=Neal M. Ashkanasy
A01=Wilfred J. Zerbe
Abs Cat
advanced emotion regulation in organizations
AET
Author_Charmine E. J. Hartel
Author_Neal M. Ashkanasy
Author_Wilfred J. Zerbe
Category=JMJ
Category=KJMV2
conflict management strategies
displays
ED
Emotion Management
Emotion Work
emotional
Emotional Contagion Effects
Emotional Displays
Emotional Exhaustion
Emotional Intelligence
emotional intelligence research
Emotional Labor
emotional labor studies
Emotional Process Variables
employee affective responses
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Event Contingent Sampling
High Status Situations
intelligence
intentions
Job Crafting
labor
Layoff Victims
management
negative
Organization's Cultural Orientation
organizational change psychology
Organizational Justice Dimensions
Performing Emotion Work
Poor Emotional Intelligence
positive
Positive Work Events
Primary Cognitive Appraisals
skills
Term Emotional Labor
Term Emotional Work
turnover
Turnover Intentions
Unpleasant Mood
workplace mood dynamics
Product details
- ISBN 9780765609373
- Weight: 657g
- Dimensions: 152 x 229mm
- Publication Date: 31 May 2002
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. Individuals bring their affective states and emotional "buttons" to work, leaders try to engender feelings of passion and enthusiasm for the organization and its mission, and consultants seek to increase job satisfaction, commitment, and trust. This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions. The international cast of authors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. This book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. Managing Emotions in the Workplace is designed for use in graduate level courses in Organizational Behavior, Human Resource Management, or Organizational Development - any course in which the role of emotions in the workplace is a central concern. Scholars and consultants will also find this book to be an essential resource on the latest theory and practice in this emerging field.
Charmine E. J. Hartel, Neal M. Ashkanasy, Wilfred J. Zerbe
