Managing for Service Effectiveness in Social Welfare Organizations
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A01=Charles A Rapp
A01=John Poertner
A01=Rino J Patti
accountability models
Author_Charles A Rapp
Author_John Poertner
Author_Rino J Patti
Category=JKSN
eq_bestseller
eq_isMigrated=1
eq_nobargain
eq_non-fiction
eq_society-politics
ethical decision making
organizational effectiveness
performance measurement systems
program evaluation
quality improvement strategies
social services management frameworks
Product details
- ISBN 9780866566872
- Weight: 730g
- Dimensions: 152 x 229mm
- Publication Date: 08 Feb 1989
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
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This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social welfare management is delivering high quality, effective services to clients. Collectively, the book’s esteemed contributors have clearly presented a model of administration founded on concepts and strategies for connecting managerial action with service effectiveness. The sections of the book correspond to the core functions and tasks in an effective approach to management, including measuring performance, program and organizational design, managing people, managing information, managing environmental relations, and the ethics of managing for effectiveness.
