A01=National Academy of Engineering
Author_National Academy of Engineering
Category=KJM
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Product details
- ISBN 9780309039260
- Dimensions: 152 x 229mm
- Publication Date: 01 Jan 1988
- Publisher: National Academies Press
- Publication City/Country: US
- Product Form: Hardback
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This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.
Bruce R. Guile and James Brian Quinn, Editors; National Academy of Engineering
