A01=Alan Hart
A01=Bob Johnson
advanced operations management concepts
Analytical Problem Solving
Author_Alan Hart
Author_Bob Johnson
BSE
BSE Crisis
Case Study
Category=KJMV5
change management techniques
competence
Continuous Improvement
Creative Problem Solving
customer
customers
Discontinuous Change
Early Bird
Employment Medical Advisory Service
Encouraging Customer Loyalty
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
external
Face To Face
Fishbone Diagram
Force Field Analysis
Improve Cash Flow
internal
Internal Customers
Lorry
management
MoD Staff
operations strategy
organisational performance
Pareto's Law
Pareto’s Law
Performance Appraisal
process optimisation
productivity improvement
quality
resource allocation
Restraining Forces
Royal National Lifeboat Institute
satisfaction
Season Tickets
self-assessment
Smooth Demand
Switchboard
total
TQM Philosophy
Product details
- ISBN 9780750638098
- Weight: 450g
- Dimensions: 156 x 234mm
- Publication Date: 31 Jul 1998
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Managing Operations is a concise guide to the fundamentals of operations management. Using examples and case studies from public, private and voluntary sector organizations, this book will enable managers to develop their competency to an excellent standard in an industrial or commercial setting.
As well as being very practically based, Managing Operations also provides the theory behind operations management.
The book is based on the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at level 4. It is particularly suitable for managers on the Certificate in Management, or Part 1 of the Diploma, especially those accredited by the IM and Edexcel.
Managing Operations is part of the highly successful series of textbooks for managers which cover the knowledge and understanding required as part of any competency-based management programme. The books cover the three main levels of management: supervisory/first-line management (NVQ level 3), middle management (Certificate/NVQ level 4) and senior management (Diploma/NVQ level 5). Also included are titles which cover management issues in particular sectors, such as schools or the public sector, in more depth. You will find a full listing of other titles available at the front of this book.
Bob Johnson is a freelance management consultant and trainer with extensive experience of the retail, service, government and voluntary sectors. He has managed operations in the sales, marketing, purchasing, training and consultancy functions.
