Managing Organizational Change (RLE: Organizations)
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A01=Fred Fallik
Account Representative
Assistant Commissioner
Author_Fred Fallik
Automated Collection System
Automated Environment
Call Site
Category=JB
Category=JHBL
Category=KC
Category=KJU
COF
Collection Division
Contact Employees
Delinquent Accounts
Deputy Commissioner
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Face To Face
Follow
Held
HRT
Human Factors
IRS Employee
National Office Executives
Organisational Behaviour
Organisations
Organizational Behavior
Pay For Performance
Pilot Sites
Revenue Officers
Revenue Representatives
Telecommunications
Telephone Headsets
Turnover Rate
Word Of Mouth
Product details
- ISBN 9780415823265
- Weight: 490g
- Dimensions: 156 x 234mm
- Publication Date: 20 Mar 2013
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.
Multivolume collection by leading authors in the field
