Managing Service Operations
Regular price
€244.28
A01=Bill Hollins
A01=Sadie Shinkins
Author_Bill Hollins
Author_Sadie Shinkins
Category=KJT
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Product details
- ISBN 9781412929523
- Weight: 690g
- Dimensions: 170 x 242mm
- Publication Date: 19 Sep 2006
- Publisher: SAGE Publications Inc
- Publication City/Country: US
- Product Form: Hardback
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`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee
Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory.
Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include:
- Chapter objectives;
- Short cases;
- Student exercises;
- Chapter summaries;
- Further reading section;
- A glossary of key terms.
