A01=Gwenda Syratt
A01=Jane Archer
advanced travel agency procedures
agents
association
Author_Gwenda Syratt
Author_Jane Archer
british
British Travel Agents
Brittany Ferries
car
Car Rental Companies
Category=KNSG
Community Baboon Sanctuary
customer service skills
Disney Cruise Line
distribution
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Financial Ombudsman Service
Fire Fly
global
Global Distribution System
Independent Travel Agencies
Lunn Poly
North Devon Coast
operator
Pet Travel Scheme
Policy Holder
rental
reservation systems
retail travel operations
Royal Air Force Museum
SARS Virus
Ship Owners
Special Interest Holidays
system
Tiger Balm Gardens
tour
tourism management
Travel Agency
Travel Agency Practice
Travel Insurance
Travel Suppliers
travel technology integration
UK National Parks
UK Port
Vice Versa
vocational tourism education
Product details
- ISBN 9780750656894
- Weight: 384g
- Dimensions: 189 x 246mm
- Publication Date: 22 Aug 2003
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:
* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
* Global distribution systems - how to make bookings, and the new windows-based environment
* A full endorsement by Travel Weekly
The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.
Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.
Gwenda Syratt's authority to write this manual comes from a lifetime of experience in the travel industry, and by many qualifications. She has worked for major travel agencies both at home and abroad, and has also been highly active in education, lecturing on travel and tourism and not least by personal travel experience.
