A01=Madeline Bodin
ACD System
advanced call center productivity strategies
agent performance metrics
Author_Madeline Bodin
automatic
Call Center
Call Center Management Software
Category=KC
Category=KJ
Category=KJMN
Category=KJMV2
Category=KJSU
Category=UB
Category=UTF
Category=UY
Company Call Center
computer telephony integration
contact center analytics
CSR.
CTI
customer interaction technologies
DESK SOFTWARE
dialed
dialer
Dialing System
DNIS
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Erfo Rm Ance
Help
identification
Im Iz
Inbound
Inbound Call
interactive
IVR
IVR Application
LAN
media channel integration
Non-stop
number
Number Identification
Outbound Calls
predictive
Predictive Dialer
Predictive Dialing System
response
system
System's IVR
Telecommunications
virtual support solutions
voice
Wo
Product details
- ISBN 9781138412347
- Weight: 430g
- Dimensions: 156 x 234mm
- Publication Date: 27 Jul 2017
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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checkout
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Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h
Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.
