A01=Donna Dustin
Assessed Service User
Author_Donna Dustin
care
Care Management
Care Management Model
Care Management Role
Care Management Social Work
care management theory
Casework Role
Category=JKS
Category=JKSN
Children's Teams
commodification of care
Community Care Policies
Contemporary Society
Elderly Service Users
Empower Service Users
eq_bestseller
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Integrate Service Users
Local Authority Social Services Departments
management
managerialism in social care practice
McDonaldization Thesis
post-Fordist Welfare State
Postgraduate Social Work Students
professional ethics social work
public sector efficiency
service
service user empowerment
Service Users
social services policy
Social Work Business
Social Work Practice
Social Work Professional Identity
Social Work Role
Social Workers
Social Workers Working
UK Social
UK Social Worker
users
Product details
- ISBN 9781138264380
- Weight: 453g
- Dimensions: 156 x 234mm
- Publication Date: 15 Nov 2016
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Based upon George Ritzer's McDonaldization of Society thesis and incorporating aspects of social theory, this book examines the introduction of care management to social work practice. Donna Dustin analyzes care management as an example of the managerial application of efficiency, calculability, predictability and control to social work practice. These principles, put to good use in organizations that produce tangible outputs at a profit, are being increasingly applied in non-profit public sector organizations where the outcomes require intangibles such as professional relationships. The author examines whether the McDonaldization process heightens dilemmas such as cost versus rights for professionals working in the social services. Using social theory to frame her research with care managers and their managers in the UK, the author examines the day-to-day implications of care management for social work practice and questions whether the construction of service users as customers contributes to empowering practice. The book's in-depth analysis of the policy background, implementation and practice of care management will resonate with social workers in other national contexts, such as the US, where the care management model has been introduced.
Donna Dustin is a Senior Lecturer in the Department of Applied Social Sciences at the London Metropolitan University, UK.
