A01=Anne E.C. Norman
A01=Despina Dapias Wilson
A01=Theresa Del Tufo
Author_Anne E.C. Norman
Author_Despina Dapias Wilson
Author_Theresa Del Tufo
Category=GLC
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
Product details
- ISBN 9780786430369
- Publication Date: 01 Aug 2007
- Publisher: McFarland & Co Inc
- Publication City/Country: US
- Product Form: Paperback
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Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization's infrastructure, performance management and fact-based decision making.
