Measuring Business Excellence
Regular price
€78.99
A01=Gopal K. Kanji
Assessor Group
Author_Gopal K. Kanji
BE
BEI
business excellence model comparison
Business Process
Business Scorecard
C4 C5 C6 C7 C8
Category=KC
Category=KJC
Category=KJMQ
Category=KJMV5
continuous
continuous improvement strategies
customer
cycle
deming
Deming Application Prize
Deming Prize
EFQM Excellence Model
EFQM methodology
EFQM Model
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
external
improvement
internal
Kanji's Business
Kanji's Business Excellence
Kanji’s Business Excellence
KBEM
Key Organizational Areas
Latent Variable Structural Model
Latent Variables
leadership in management
Manifest Indicator Variables
Manifest Variables
MBNQA Criterion
MBNQA Model
organisational performance measurement
Outer Coefficients
PLS Method
principle
satisfaction
stakeholder satisfaction
total quality management
tqm
TQM Factor
TQM Principle
TQM Process
Product details
- ISBN 9781138863996
- Weight: 385g
- Dimensions: 156 x 234mm
- Publication Date: 09 Jun 2015
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
Secure
checkout
Fast Shipping
Easy returns
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
