Members, Methods, and Measures

Stepping into an IT leadership role for the first time? Feeling overwhelmed by the transition from technical expert to people manager? You’re not alone.

In Members, Methods, and Measures, Thomas E. Armstrong delivers the guide he wishes he had when he was thrust into management—without a roadmap, training, or support. Drawing on years of experience leading high-performing technology teams, Armstrong breaks down the challenges of IT leadership with real-world insights, practical frameworks, and battle-tested strategies.

This book is your crash course in mastering IT Management. Learn how to:

• Build and manage a high-impact IT team—from hiring and onboarding to retention and career development
• Navigate the shift from doer to leader—avoid the common pitfalls that derail new managers
• Set priorities, delegate effectively, and drive results without micromanaging or burning out
• Manage up, down, and across—communicate with executives, gain stakeholder buy-in, and earn your team’s trust
• Measure what matters—ensure your team’s work is recognized and valued by the business

Packed with actionable advice, real-world examples, and insights from industry leaders, Members, Methods, and Measures is the ultimate playbook for IT professionals making the leap to management. Whether stepping into leadership for the first time or looking to refine your skills, this book will equip you with the tools, confidence, and strategies to build a thriving, high-performing team.

Thomas E. Armstrong is an IT executive specializing in business transformation, digital innovation, and enterprise architecture. With leadership roles spanning global firms like Deloitte, IBM, and PwC, he has helped top organizations streamline operations, enhance customer experiences, and drive strategic growth. Currently the Director of Strategy and Enterprise Architecture for the State of Connecticut, Tom also teaches IT at the graduate level. He holds degrees from Georgetown, Quinnipiac, and Fairfield University, along with certifications in cloud computing, IT service management, and enterprise architecture. When he’s not tackling complex IT challenges, Tom enjoys life in Connecticut with his golden retriever, Doug.