A01=Paul Riseborough
A01=Stephen Hogg
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Author_Paul Riseborough
Author_Stephen Hogg
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Category1=Non-Fiction
Category=KFFK
COP=United Kingdom
Delivery_Delivery within 10-20 working days
eq_bestseller
eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Language_English
PA=Available
Price_€10 to €20
PS=Active
softlaunch
Product details
- ISBN 9781911498384
- Dimensions: 129 x 198mm
- Publication Date: 26 Sep 2017
- Publisher: LID Publishing
- Publication City/Country: GB
- Product Form: Paperback
- Language: English
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We all depend on banks. They help us save and they help us spend. Yet for many they represent everything that's wrong with the world of finance. Poor service, high fees, creaking IT infrastructure and a market controlled by just a few providers have combined in recent years to create a personal banking crisis every bit as severe as the global financial crisis. How have things got so bad? Why are banks unable to balance providing good customer service with making a profit? And what can we do to protect ourselves from the tricks banks play to part us with our hard-earned money? This ground-breaking book, written by three insiders, reveals why banks do the things they do. From designing products they know will rip customers off to cutting branches they know their customers rely on, they explain how many banks' failing business models force them to make the wrong choices again and again. They make a rallying call for us all to be better informed about how everyday banking products actually work and to be wary of the many tricks and techniques product managers devise to make money.
Steve Hogg is Director, Business Banking Propositions and Paul Riseborough is Chief Commercial Officer of Metro Bank, a leading "challenger" bank.
