A01=Fred Wiersema
Author_Fred Wiersema
business book
Category=KJ
customer service books
customer service skills
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_nobargain
eq_non-fiction
examples of customer service
excellence
good customer service
management
system
training
Product details
- ISBN 9780743204668
- Weight: 352g
- Dimensions: 140 x 216mm
- Publication Date: 10 Sep 2002
- Publisher: Simon & Schuster
- Publication City/Country: US
- Product Form: Paperback
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