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A01=John S Oakland
Air Hostess
Author_John S Oakland
Baldrige National Quality
BBC Resource
BT Retail
business
Business Excellence
Business Processes
Category=KJMQ
Category=KJMV5
Communicat Ions
continuous improvement methods
control
Cycle Time
EFQM Excellence Model
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
excellence
Federal Information Processing Standard Publication
FIPS Pub
Good Quality Management System
Ho Ld
Hr Plan
IDEF-0 Process Model
implementing total quality management systems
Inter-relationship Diagraph
JIT Purchasing
Kaizen Teams
key
leadership in operations
MBTI Preference
organisational culture change
outcomes
Peer Assessment
performance
performance benchmarking
process
Process Classification Framework
process redesign techniques
QA System
QFD
QFD Team
quality strategy integration
retail
statistical
system
Tr Ac
Product details
- ISBN 9780750657419
- Weight: 760g
- Dimensions: 156 x 234mm
- Publication Date: 11 May 2004
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality.
The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.
