Organizational Measurement Manual
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€61.50
A01=David Wealleans
Author_David Wealleans
business process analysis
Category=KJU
Corporate Level Measurements
Cumulative Graphs
customer satisfaction metrics
Customer's Shoes
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
European Business Excellence Model
External Failure Costs
Failure Costs
Fishbone Diagram
High Level Measurements
Internal Failure Costs
Left Handed Men
Measure Curing Time
Measurement Charts
Measurement Programme
Meet Output Targets
organisational benchmarking
performance indicators
process
Process Cost Model
process improvement
Process Level Measurements
process measurement implementation guide
Process Measurement Programme
programme
Quality Certification Standard
Quality Cost Model
Quality Cost Reports
Quality Costs
quality management
Set Action Limits
Subsidiary Measurement
Tally Charts
Tip
Product details
- ISBN 9781138256187
- Weight: 453g
- Dimensions: 174 x 246mm
- Publication Date: 12 Oct 2017
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level. It addresses the procedures for identifying, designing, monitoring and using measurements and how these might relate to other objectives and initiatives within an organization. In so doing it explores the use of general performance measurement as a management tool for the key areas of control, customer satisfaction and business improvement. The book is clearly differentiated from many other publications on the subject of measurement by the firm distinction made between general, strategic measurement that represents an umbrella approach to the quantification of performance and the monitoring of process-level attributes that directly relate to the performance of an individual work team. The benefits of, and best practice approach to, the use of process-level measurements are clearly explained.
David Wealleans is a chartered engineer and practising business leader. He has held senior industry positions in quality, design and marketing, and worked for several years as an independent adviser and trainer to a wide variety of organizations. He currently holds the position of head of international operations for Transas Marine, a maritime technology company. He is also the author of The Quality Audit for ISO 9001:2000, published by Gower.
