People and Technology in the Workplace
Quick introduction of new technology is essential to America's competitiveness. But the success of new systems depends on their acceptance by the people who will use them. This new volume presents practical information for managers trying to meld the best in human and technological resources.
The volume identifies factors that are critical to successful technology introduction and examines why America lags behind many other countries in this effort. Case studies document successful transitions to new systems and procedures in manufacturing, medical technology, and office automation—ranging from the Boeing Company's program to involve employees in decision making and process design, to the introduction of alternative work schedules for Mayo Clinic nurses.
This volume will be a practical resource for managers, researchers, faculty, and students in the fields of industry, engineering design, human resources, labor relations, sociology, and organizational behavior.
Table of Contents- Front Matter
- Designing for Technological Change: People in the Process
- Improving the Development, Acceptance, and Use of New Technology: Organizational and Interorganizational Challenges
- 1. Automated Manufacturing Technologies
- Capitalizing on New Manufacturing Technologies: Current Problems and Emergent Trends in U.S. Industry
- Design and Implementation of a Process for a Large-Scale System Change at Boeing
- A Case History of Organizational Change: People and New Technology
- Achieving Excellence Through People, Technology, and Teamwork
- 2. Medical Technologies
- The Process of Adopting Innovations in Organizations: Three Cases of Hospital Innovations
- Managing the Ambulatory Care Unit
- Technology and Intervention in the Neonatal Intensive Care Unit
- Operations Research in Nurse Scheduling
- 3. Office Automation echnologies
- Integrating New Tools into Information Work: Technology Transfer as a Framework for Understanding Success
- The Forest Service Information System
- Introducing a Computer-Based Human Resource System into the United Way
- Telecommunication in the News Industry: The Newsroom Before and After Computers
- A Business Approach to Technology: Shearson Lehman Commercial Paper Inc.
- Contributors
- Index