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Performance Measurement and Leisure Management

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China's Gold Medals
China’s Gold Medals
Customer Orien
Customer Orientation
dimensions
Direct Customer Contact
Elite Sport Development
empirical leisure research
Employee Customer Orientation
employees
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
front
Front Line Employee
Gold Medals
Good Customer Service Skills
Higher Customer Orientation
hospitality performance metrics
Impact Job Satisfaction
Importance Performance Analysis
knowledge
leisure industry performance measurement models
line
Local Play Spaces
Medal Winning
Medals Won
model
Performance Appraisal
process
public recreation evaluation
Quadrant Low Priority
quality
service
service quality assessment
Service Quality Dimensions
Service Quality Model
sport facility management
Summer Olympic Games
Theme Park Setting
UK Sport
VA Sector
visitor attraction analysis
work
Work Process Knowledge

Product details

  • ISBN 9780415553827
  • Weight: 470g
  • Dimensions: 189 x 246mm
  • Publication Date: 15 Sep 2009
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Hardback
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Description

The issue of performance measurement in the leisure industry is increasingly important, from both theoretical (academic) and applied (practitioner) perspectives. Managers need accurate indications of how their organisations are performing, to inform their decisions. Policymakers need an evidence base for their decisions regarding public leisure services. Students and researchers in leisure management are increasingly turning their attention to the principles and evidence of performance measurement, as an aid to management decision-making.

The chapters in this text each present a different case study of performance measurement. They cover a wide range of sectors in the leisure industry including public recreation centres, theme parks, play facilities, sport organisations, hospitality, and the Olympic Games. The evidence from these cases covers examples from three different continents and five different countries.

All the chapters report empirical research and all the cases explore managerial implications. However, results are presented with clearly explained statistical analysis, which can be easily understood by a non-academic audience. The book will be useful for leisure management students, researchers and practitioners. The chapters provide both reviews of the relevant literature and propose new measurement models based on original data.

This book was previously published as a special issue of Managing Leisure.
About
Konstantinos Alexandris is an Assistant Professor in Leisure Management at Aristotelian University of Thessaloniki, Greece, and a part-time Faculty Member at the Open University, Greece. He also holds an Adjunct Faculty Member status at the University of Illinois, Department of Recreation, Sport and Tourism, USA. He conducts research in the area of service quality and consumer behavior in relation to sport and leisure services.